To generally be truthful with you, at this time, I believe the most effective Alternative might be for Empire-Today to come to our house, clear away all of the carpet and pads that you've installed. My motives are this: Â
Full squander of time, as well as tile appears to be terrible! The original tile we experienced seemed much better than this position!! Carpet installation went great and happy with it.
He retained insisting on rescheduling it for Wednesday which was out from the issue for us as we have been expecting family in and we had scheduled it up to now in advance so we would keep away from these kinds of an issue.
We feeling your stress and so are let down to hear that you really feel in this way. Please electronic mail your considerations and account details to customersupport at empire-today.com, and point out Corporate Headquarters in the subject line so we may possibly even further aid you.
I need a day in addition to a established time for another supposed appointment And through the weekend mainly because I'm able to’t manage waiting around all-around all day long for No one to show up or call or maybe return a contact .
We’re dissatisfied to hear that the knowledge didn't meet your anticipations. We’d want to additional explore your considerations, make sure you e mail us at customersupport at empire-today.com with each your account and speak to information.
Thanks for creating us aware about your experience. We’re unhappy to hear that there was a miscommunication concerning your account equilibrium, and we’d wish to make this right.
It was scheduled for yesterday but Empire referred to as and said It will be till today. 1 person showed up today and had some laminate but very little else to do The work. He explained the two main loos weren’t on his get the job done order and that there was no way he’d take out the toilets or the tiles. So I identified as again. I used to be told my buy were cancelled! They blamed the gross sales man or woman, who I’ve been in constant Speak to. They even took her commission absent. So now this new installer left without the need of undertaking a factor all over again. Not merely am I further than indignant but I’m contacting the Better business bureau and am heading to speak to an attorney about breach of contract. I’ve known as various occasions and he customer service claims just the installation department may also help me but given that they’re not answering, she still left a voicemail. I’m done!!
April 27, 2018 at eleven:sixteen am I have had the WORST working experience with Empire And that i will never propose nor rely on them for my personalized or rental’s as I've up to now… The very first difficulty was we have been all established to maneuver into our household on Tuesday April 16th for the reason that Empire would then be accomplished with the carpet put in together with the tile from the kitchen area… Well the day of carpet install they cancelled. this now has set us back every week simply because we have been explained to the carpet necessary to go in ahead of the tile… So now we experienced to pay for A different 7 days rent and also storage. Future issue,, So now they say they should tile 1st for the reason that carpet installers have been booked, we explained wonderful. Tile was being carried out on 21st and carpet within the 23RD.. When they came to install the tile, they understood our revenue man claimed it absolutely was laminate that required taken up, when in reality it was ceramic.
I dont know what i have to do to obtain crap set and obtain them away from my household. This is a complete disruption to our life and it nonetheless isnt above. Assist!
We regret to hear this was your encounter and wish to even more support you. Make sure you electronic mail your worries and account information and facts to customersupport at empire-today.com, and point out Headquarters in the topic line, so we can easily even more guide you.
We known as the corporate and no-one appreciates where the freakin installer are. By no means again which i will deal with these corporation once more. I are going to be getting in contact with the corporate office to let them know which they’re subcontractors suck! They waisted my two day off looking ahead to nothing at all. Any individual that reads this appear for a corporation that cares
I would set up them myself. The following day the installers showed up to set up the lamenet floor, I confirmed them what empire carpet coupons was to be finished very little was said at that point, 45 minutes into a 50 percent one hour later on I have a call the man to the phone tells me that it absolutely was intending to cost me 5 hundred pounds far more because of a concern with asbestos.. He mentioned I'd two choices, just one was to obtain the ground flooted or have someone come out and take a look at it for asbestos I selected the first just one for the reason that this is the rental and I necessary to get it performed without delay.
September twenty, 2017 at three:36 pm Put in Empire floors in whole dwelling towards the tune of 34K in December on 2014. Experienced all kinds of other problems but the most up-to-date is definitely the flooring in the basement is finding black mould places on the engineered Wooden. These are generally not small tiny spots, they are enormous! Tried to have it repaired. Created 5 various appointments for contractors from Empire to come out and fix there was generally some motive they could not. The final contractor confirmed up a number of weeks back and named his manager. His boss said not to maintenance the flooring. The contractor identified many other blacks spots beginning to variety and spread. He stated that this engineered Wooden must not are installed inside the basement. There's too much humidity.