(1) the pads used in the lounge absolutely are a sort of StainMaster pad that I think is intended to Enhance the lifetime of the carpet. Having said that, the pads that installed as a result of out the rest of the property usually are not StainMaster and therefore are ,in actual fact, a variety of multicolored pad that does have any kind of humidity barrier under the carpet.
We’re disappointed to listen to that you are feeling this fashion, and realize that we’ve spoken to you with reference for your considerations. In the event you proceed to obtain queries be sure to contact us at customersupport at empire-today.com.
At this stage Empire has no regard for The shopper or the issues that befell And that i must wait around. I stated thank you and hung up. It absolutely was his way or perhaps the freeway and he talks around you.
So I had an acquaintance appear around the house that monday to become there if they arrived. But when they clear away the remainder of the old laminate that was there ahead of they found some dampness from when my ice maker leaked(that is what started off all of this) So i had the restoration business appear out and dry the floor for several much more days. Called Ryan back and that is a challenge it alone he never phone calls you back again or solutions his cellular phone right up until
Thanks for bringing your fears to our consideration. We regret to hear about your knowledge, and we would want to follow up with you to even further examine your concerns.
Certainly, I informed the person it wouldn't operate and I could be escalating my problems. He mentioned he recognized and would talk to customer support to get in touch with me back…so I'm all over again ready.
This is the disaster!! I had been alleged to be internet hosting a party tomorrow and I've a scarcely furnished family room with destroyed carpet just kind of laying there!
Oct eight, 2018 at nine:fifty six pm I am penning this publishing to specific my deep dissatisfaction While using the provider that I've acquired from your company. When I selected to employ Empire to replace the carpet in my basement, it was because of the representations on your website that you've had an “A ranking†with the higher Company Bureau and had terrific high quality solutions with affordable pricing. Although the product sales person who was despatched to my home was respectful and appeared Experienced, each man or woman I have interacted with considering that then has left much to be click here wanted. In the beginning, I was provided an approximated time to the morning of Oct 2, 2018. I took the entire working day off of work to ensure that your contractors experienced usage of the do the job site. If the contractors ultimately arrived, it was well just after noon. On their arrival, they went for the basement, lifted the carpet, and educated me that they'd not do the do the job since I had asbestos tiles. My lover spoke towards the supervisor who then reported if we experienced a cleanse air certification, they may do the get the job done. Before I could go upstairs to glimpse as a result of my documents, your contractors had still left and I had squandered a whole working day coping with your organization. Soon after their departure, I known as your organization and spoke to your installation supervisor who confident me that I might get an electronic mail affirmation as well as a return of my deposit, as the get the job done couldn't be completed. This certain supervisor also offered me With all the identify of a particular company he mentioned that I necessary to use for asbestos remediation. I took the knowledge, once more requested him about my deposit, and was once again reassured. As of today, Oct 8, 2018, I am however to receive either the promised email or return on my deposit. For that reason, I referred to as your organization back once again and spoke to your consultant who transferred me on your cancellation department. I then spoke to another representative who instructed me that there have been no refunds about the deposit and referred me to web site eight of my contract.
We try to leave a constructive impression throughout our in-house consultations, and we’re sorry to hear this wasn't the situation. We’ll be in contact with you Soon to debate your experience.
June fourteen, 2018 at 5:01 pm My encounter with Empire has become excellent and undesirable. The carpet installers had been fantastic and arrived out in a short amount of time. On the other hand, the blinds have taken three weeks For the reason that ultimate measurement And that i haven’t heard from any individual on when they might be installed. I have called the customer support multiple moments plus they couldn’t demonstrate why I’m experiencing these problems.
October sixteen, 2017 at 4:36 pm They showed up with no plenty of product. Salemen measured incorrectly. So my tile couldn’t be put in. I had been alleged to listen to from another person. Each week later on I identified as to have it scheduled. My carpet was mounted very website first. Once the tile was put in they'd to carry carpet wherever it transitioned. Now the carpet is coming loose and the padding isn’t laying correctly. I called 2 times just before it go scheduled.They came didn’t simply call knocked left inside of a BLINK. It’s all on digicam !!I known as three much more occasions every time they said an individual will phone to reschedule it’s becoming escalated to urgent. Eventually today I demanded to speak to any supervisor.
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I have referred to as 5 moments to understand where by my refund is and hold becoming advised the Examine is in the mail. I identified as today and was hung up on twice. I will probably be filing a grievance with the greater Small business Bureau and also gonna compact statements courtroom on Monday December 4th. Your customer care is atrocious!